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dc.contributor.authorBagur-Femenías, Llorenç
dc.contributor.authorLlach, Josep
dc.contributor.authorBuil-Fabregà, Marian
dc.date.accessioned2023-10-26T12:58:34Z
dc.date.available2023-10-26T12:58:34Z
dc.date.issued2023-02-13
dc.identifier.citationBagur-Femenías L, Llach J, Buil-Fabregà M. BS-QUAL: Measuring student perceptions of service quality in business schools, an exploratory study. Tert Educ Manag. 2023 Feb 13; 29:161-187. DOI: 10.1007/s11233-023-09118-xca
dc.identifier.issn1573-1936 ; 1358-3883ca
dc.identifier.urihttp://hdl.handle.net/20.500.12367/2404
dc.description.abstractThe number of Business Schools (BS) and their market share had increased in the last decades. Positioning strategy of BS is crucial in today’s competitive and changing environments. Thus, paying attention to student’s satisfaction and the factors, which motivate their selection, are relevant for service quality assurance in BS. This paper designs a scale to measure these perceptions as a useful tool for BS managers in the pursuit of excellence. Using a mixed analysis methodology, the most prominent dimensions detected in the literature were validated by BS managers and later by BS graduates. Internal and external dimensions compose the resulting scale, named BS-QUAL. [...]ca
dc.format.extent27 p.ca
dc.language.isoengca
dc.publisherSpringer Natureca
dc.relation.ispartofTertiary Education and Management. 2023 Feb 13;29:161–187ca
dc.rightsAttribution 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/*
dc.subject.otherService quality assuranceca
dc.subject.otherBusiness schoolsca
dc.subject.otherBusiness educationca
dc.subject.otherStudent satisfactionca
dc.subject.otherExcellence in higher educationca
dc.subject.otherPerceived qualityca
dc.titleBS-QUAL: measuring student perceptions of service quality in business schools, an exploratory studyca
dc.typeinfo:eu-repo/semantics/articleca
dc.description.versioninfo:eu-repo/semantics/publishedVersionca
dc.rights.accessLevelinfo:eu-repo/semantics/openAccess
dc.embargo.termscapca
dc.identifier.doi10.1007/s11233-023-09118-xca


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Attribution 4.0 International
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